Frequently Asked Questions

All the details in one place.

General

Do you offer month‑to‑month billing?
Yes. Cancel any time with seven days’ notice.

General

Is GST included in prices?
All listed AUD prices include GST.

General

Which payment methods do you accept?
Visa, Mastercard, American Express, PayPal, and bank transfer on contracts over $500/mo.

Hardware & Deployment

How fast is provisioning?
Configurations in live inventory deploy in under 10 minutes. Custom builds availabe within 2-10 business days depending on scope.

Hardware & Deployment

Can I supply my own drives?
Yes - BYO NVMe or HDD can be arranged; contact sales.

Network & IP

Do you support BYO IP space and BGP?
Absolutely. Provide a LOA, route(6) object and RPKI and we’ll announce your /24 + /48.

Network & IP

Is IPv6 included?
Every server includes a /48 routed prefix.

Network & IP

Do you filter TCP/UDP ports?
No. All ports are open.

Support

What’s the guaranteed response time?
24/7 engineer coverage with a 30‑minute SLA for critical tickets.

Support

How do I access KVM?
Use our portal to generate a one‑time IPMI link valid for two hours.