Rack Cove Pty Ltd (ABN 20 688 646 531) ("Rack Cove", "we") is committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose and secure your personal information, and how you can access or correct it.
1. Information We Collect
- Account Data — name, email, telephone, postal address, company, ABN/ACN, billing address.
- Service Data — IP addresses, usage stats, ticket history
- Payment Data — last four digits & expiry (full card data stored only by our payment gateway).
- Technical Data — browser type, session cookies, auth logs, bandwidth logs.
- Optional Data — survey responses, beta feedback or job‑application details.
2. Collection Methods
We collect information when you create an account, place an order, open a ticket, email us, or browse our websites (automatic server logs and first‑party cookies).
3. Purpose of Use
- Provision and support of services you order.
- Authentication and security of your account.
- Billing, invoicing and payment processing.
- Capacity planning and network optimisation.
- Legal compliance, including data‑retention obligations.
4. Disclosure
We may disclose personal information to data‑centre providers, upstream carriers, payment processors, professional advisers, or law‑enforcement bodies if required by law. We never sell or rent your data.
5. Overseas Transfer
Your data is stored primarily in Australia. If overseas transfer is necessary (e.g. global payment gateway) we ensure the recipient offers protection equivalent to the APPs.
6. Security Measures
- Role‑based staff access, MFA and logging.
7. Cookies & Analytics
We use a single session cookie for authentication and Plausible Analytics for aggregated, anonymous metrics. No cross‑site tracking cookies.
8. Access & Correction
Access or correct your personal info via the portal or by emailing privacy@rackcove.com. We respond within 30 days unless an APP exception applies.
9. Complaints
Contact us first. If unresolved, you may escalate to the Office of the Australian Information Commissioner (OAIC).
10. Contact
Email: privacy@rackcove.com